Marlowe VA

I’ve been increasingly disappointed with Marlow’s lack of accountability around package handling and the ongoing security issues in the parking garage.

Since moving into the community in May 2025, I have lost three packages that the shipper has geolocated to the apartment complex. In each case, Marlow either failed to properly log the delivery and send the accompanying notification email (including an accurate count of packages received), or staff later stated they were unable to locate the... package in the storage room. At this point, the mail reception process feels disorganized and unreliable, and residents are left with no clear chain of custody or resolution when items go missing.

On top of that, the parking garage is not secure. There is currently only one gate shared for both entrance and exit, and the entrance gate has been stuck open for weeks, creating a serious physical security concern. Additionally, the G1 parking gate device has been inoperable and has not been in use since I moved in. These issues leave the garage effectively uncontrolled and make it hard to trust that vehicles and property are being protected.

I’m asking management to take these concerns seriously and implement real fixes: a consistent package intake and notification procedure with clear tracking/accountability, and prompt repairs to restore secure, functioning access control for the garage. Residents shouldn’t have to worry about missing deliveries or an unsecured parking area as a normal part of living here. Read More

I am very happy for the outstanding maintenance service that Marlon and his team have always provided us since we moved in on May 2024.

I have lived at Marlowe for 3.5 years now. Since Greystar took over management of the building, everything has gone downhill. Management chose to undertake every construction project possible at the same time and the resident experience has become miserable. Drilling of 90 decibels (the equivalent of a running chainsaw inside our home) has been registered inside the building. Work on our balcony took two months longer than we had been told it would. Management has been unwilling to compensate... residents in any way for these deteriorating conditions. A leak in the garage took months to clean up and the broken garage door that allows Marriott guests unfettered access to our parking area has not been fixed. That’s just the tip of the iceberg. Read More

Awesome facility. Lots of small things that make it super nice.
The elevator from the parking lot
The keyless entry
The sauna
Trash shoots on every floor.
Day to day blessed to be here :)

2-stars: the location is good, and units themselves are nice but changes from new management have created challenges living here. We've lost several benefits and amenities living here while seeing prices continue to increase. Things get broken around the property with no repairs made while continuing to charge residents for them.