Fairchase

I wish I had seen an honest review before signing my lease. Please read this before you consider moving in.

Within weeks of moving in, I discovered a serious rodent problem. Rats were getting into the unit regularly — in the kitchen, walls, and common areas. Despite repeated complaints to management, the issue was never resolved beyond a temporary patch.

To make matters worse, I found black mold growing in the bathroom and along the bedroom walls. This is not a minor cosmetic issue — black… mold is a documented health hazard, and it was extensive. Management was slow to respond and the remediation, when it finally happened, was inadequate.

On top of the health and safety concerns, nearly everything described in the listing was either broken or misrepresented. Appliances didn’t function properly, maintenance requests went weeks without a response, and amenities advertised as available were consistently unavailable.

I have documented everything with photos and written correspondence. If you are currently dealing with similar conditions, I encourage you to contact your local housing authority and document everything in writing.

I do not leave reviews like this lightly. I’m sharing this because no one should have to live in these conditions — and the only way to hold management accountable is to make sure future tenants know the truth. Read More

I'm a resident of Fairfax looking for a new home. When calling today near 12:40pm on 09/12/2024 - whoever is on phone duty must be having a bad day. The person gave a very meek and awkward "Hi?" and didn't introduce himself in any manner. I had to ask if this was the correct phone number, followed by silence. All I could hear was whatever screen was playing in the background. If we were considering Fairchase, we are not anymore. Proper customer service is invaluable.

I lived at Fairchase apartments for 3 years and this community/staff was by far the best in the area, hence why I renewed by lease twice. I moved out of the area, however if I was staying I would've definitely renewed my lease a third time. The apartments are nice size, bigger than some in the area and the amenities are fairly new, stainless steel, granite counter tops, etc. The noise factor is not too bad for living in an apartment. The grounds are clean and lawn/facilities always… maintained. The maintenance team is awesome! Whenever I had a problem, they were always there in a timely fashion and would check on me to make sure everything was to my satisfaction. The best part of living at Fairchase is the awesome staff! Jason is a wonderful property manager and is always professional/attentive/helpful, etc. His team is always willing to assist and are friendly. I will miss it at Fairchase and would highly recommend their property. Read More

Really disappointed with the customer service today from the leasing office. Don’t bother walking in on the weekend, they only take appointments.