Fairchase

I'm a resident of Fairfax looking for a new home. When calling today near 12:40pm on 09/12/2024 - whoever is on phone duty must be having a bad day. The person gave a very meek and awkward "Hi?" and didn't introduce himself in any manner. I had to ask if this was the correct phone number, followed by silence. All I could hear was whatever screen was playing in the background. If we were considering Fairchase, we are not anymore. Proper customer service is invaluable.

I lived at Fairchase apartments for 3 years and this community/staff was by far the best in the area, hence why I renewed by lease twice. I moved out of the area, however if I was staying I would've definitely renewed my lease a third time. The apartments are nice size, bigger than some in the area and the amenities are fairly new, stainless steel, granite counter tops, etc. The noise factor is not too bad for living in an apartment. The grounds are clean and lawn/facilities always... maintained. The maintenance team is awesome! Whenever I had a problem, they were always there in a timely fashion and would check on me to make sure everything was to my satisfaction. The best part of living at Fairchase is the awesome staff! Jason is a wonderful property manager and is always professional/attentive/helpful, etc. His team is always willing to assist and are friendly. I will miss it at Fairchase and would highly recommend their property. Read More

Really disappointed with the customer service today from the leasing office. Don’t bother walking in on the weekend, they only take appointments.

I have lived here for 9-1/2 years, literally since just a few months after the place opened. I moved into the apartment brand new, and I generally take care of things so I cannot complain at all about the quality or appearance of the interior. Everything still basically looks almost brand new.

In 10 years I can say things have gone up and down quite a bit. The place has been changed at least two times to different property management companies. There have been several community managers. I have... to say though, the current staff here has been around for a couple years now steadily and it is definitely the best team they have ever had here. If you take the time to actually stick around and chat with them, they are all very friendly. Having a good relationship with them rather than a hostile one also tends to help you out when it comes time to negotiate renewals. The maintenance staff has also been pretty steadily the same people for a few years now and most issues are fixed the same day, or at most by the next day. When the microwave broke, they had a brand new one installed by the next day.

The property is generally clean and well maintained. However, this is an apartment building. People who are complaining about trash left in the trash rooms, the community does not have cameras installed and cannot police every person. I have literally seen them though when trash is left in the rooms going through the bag to figure out who did it so they can be fined. They do the best they can considering the property has something close to 300 units. Also, people complaining that a trash room smells bad? Seriously?

Along those same lines, this is a large community and there will be ignorant people. You will have people living on all sides of you. The construction is mostly concrete, so it is quieter than many places I have lived but if you are looking for dead silence then an apartment is not for you.

I am not sure what else I can say, for apartment living I cannot imagine it getting much better than this community. If you are in the market for a place, the staff here right now is absolutely the best it has ever been in the last 10 years. Read More

I am moving out of state in a couple weeks, and I will miss living here. The staff is awesome! They are responsive, know who you are, and genuinely nice people. They stick around too, so it must be a good place to work for. My wonderful sales associate-Jake-is still here after 3 years. I don't see that many other places.

I am an older person not big on lots of noise, but luckily none of that occurs here. The apartments are quiet, clean, and it's wonderful having a parking structure, especially... during ice and snow events. Maintenance is very responsive. I have put in only a couple requests over the years and they took care of it right away. The apartments also have some style, with arched doorways and lovely fireplaces.

It's also just down the street from a 14-screen movie theater as well as restaurants and shopping. That is perhaps 1/4 mile away, definitely within walking distance. I highly recommend Fairchase.-------Anne Read More