Cookie Factory Lofts

Management has basically stopped answering phone calls, emails go unanswered, disgusting roach problem, rampant package theft, I could go on

Maintenance refuses to do anything, including emergency off-hours. Currently I have been waiting for over 3 hours locked out due to their key fob system without any call. The answering service is not able to contact anyone.

This is by far and away the WORST place I have ever lived. Management is not only inept, but they simply don't care about their residents. If something breaks, you have about a 50% chance that maintenance will even show up after you put in a request. When they do show up, they charge you for fixing everything. The building is rarely cleaned, the elevator doesn't go up to the gym anymore (so it's not handicap accessible), there is broken glass surrounding all the trash dumpsters, the dog waste… disposal can outside is rarely changed and always overflowing. To make matters worse, multiple apartments have rodents, there is a cockroach infestation of the first floor during warmer months, and there is mold in the storage units in the garage/basement level. This winter the electricity bills have gone up 2-4x normal for a FEW DOZEN RESIDENTS. Dominion energy says the increases are too great to be accounted for by slightly colder temperatures this year, and said the HVAC units are the culprit. Is management willing to get to the bottom of the issue and help their residents? Of course not. They don't care. PLEASE LISTEN TO ME WHEN I SAY DO NOT MOVE TO THIS BUILDING. I CANNOT WAIT TO LEAVE. Read More

How is this place rated 5 stars on here when the majority of reviews are two stars and below?

First the positive..... the building. That’s it.
Now onto the negatives..... Management. Either they don’t care or are ham-stringed by a building owner doesn’t care and it shows by 30+ apartment vacancies at the time of this review. The parking spaces are narrow and there aren’t enough of them. The internet is 5MBps which means you can’t stream. Sure you can upgrade for $60/month but Amtech can’t… guarantee speed. The hallways and stairways are never cleaned. The lobby area is the only part of the building that is cleaned....once a week. There is trash everywhere. I think they stopped landscaping other than cutting the grass. Light bulbs in the hallways aren’t replaced for weeks on end. Don’t even bother calling maintenance. It’s cheaper and less expensive to fix it yourself. Don’t rent an apartment that faces River City Roll. You won’t be able to sleep until 1am when the music stops.

I’ve lived in numerous apartment buildings within Richmond and this building has the worst management company out of all of them Read More