3/23/26
Do not rent
My car was towed four days after me moving in. My husband (he moved in before me) submitted a maintenance request about roaches. They sprayed but it has not help. They are massive and everywhere. There is mold, the bottom of our oven was not cleaned before moving in, we had issues with our dryer twice within the first week. Staff is rude and not helpful at all. There’s also random fees every month that we’re not mentioned when signing the lease. Save your money and live somewhere else.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at ReNew Virginia Beach responded to this review
Hi there,
We are so sorry to hear about the incredibly frustrating experience you've had since moving into your new apartment. It's completely understandable that you're upset, especially with the issues you've encountered right from the start,... including your car being towed and the persistent problem with roaches. We also want to acknowledge your concerns about the mold, the oven not being cleaned prior to your move-in, and the repeated dryer malfunctions within your first week.
We deeply regret that our staff has not met your expectations and that you found them to be rude and unhelpful. This is certainly not the level of service we aim to provide. Furthermore, we understand your confusion and disappointment regarding unexpected monthly fees that were not clearly communicated during the lease signing process.
We want to address these issues directly and make things right. Please reach out to us at renewvirginiabeach@trinity-pm.com so we can discuss your specific situation in detail and work towards a resolution for the roaches, mold, appliance issues, and the fees. We are committed to improving your living experience.
