3/1/26
Verified Renter
In the 3 years we lived at Arrive, there were pros and cons.
Pros:
- Our unit itself was great: lots of built-in storage, amazing views, and modern appliances.
- The building and shared spaces, like the business center and sky lounge, were gorgeous, well decorated, and comfortable.
- The concierges were friendly and helpful.
Cons:
- There used to be regular resident events, like pool parties, but toward the end of our time there, those events pretty much disappeared.
- Even though we paid an... amenity fee, many originally free amenities (like coffee and printing) were transitioned to a "nickel and dime" approach.
- The fire alarm was set off constantly by residents cooking or smoking and was deafeningly loud.
- The cost of utilities was high relative to units of a similar size in the neighborhood.
- Many of the elevator doors had persistent high-pitched screeching that was not fixed even though we brought it up to management several times. We likely suffered hearing damage from this.
Review from Apartments.com
Property Manager at Arrive Inner Harbor responded to this review
Hi there,
Thank you for taking the time to share your detailed feedback about your experience at Arrive Inner Harbor over the past three years. We are glad to hear that you enjoyed your unit with its built-in storage, amazing views, and modern... appliances, and that you found our building and shared spaces like the business center and sky lounge to be gorgeous, well-decorated, and comfortable. We also appreciate you mentioning the friendliness and helpfulness of our concierges.
We are truly sorry to hear about the aspects of your residency that fell short of your expectations. We understand your disappointment regarding the decrease in resident events, as we aim to foster a vibrant community for all our residents. Your feedback about the transition of some amenities from free to a fee-based model, especially when an amenity fee is paid, is also noted, and we apologize for any frustration this caused.
The recurring fire alarm issues due to resident actions are a significant concern, and we sincerely regret the disturbance and distress this caused you. We are also sorry that the persistent high-pitched screeching from the elevator doors was not resolved despite your multiple reports, and we deeply regret any discomfort or potential hearing issues this may have contributed to.
We take all feedback seriously as it helps us identify areas for improvement. We would appreciate the opportunity to discuss your experience further and understand more about the elevator issue. Please reach out to us at arriveinnerharbor@trinity-pm.com at your earliest convenience.
Sincerely,
The Arrive Inner Harbor Management Team
