Sorrento Apartments

We have had a leaking roof for a year and they refuse to fix the issue. Cops are there for crimes literally every night. There was a stabbing in the parking lot not too long ago. The main office lady is rude and nasty once you move in. I’m not sure how they have 4 stars on here but they have 1 star on every other site. If you don’t want to worry about criminals in your place and wanna sleep feeling safe do not live here!

First apartment for a married couple. The apartment you see during the tour is all set up nicely and makes everything seem ok, but in reality, that's not what you get... We had multiple issues.

1) The roaches, they are insane. They come out from behind the kitchen cabinets, refrigerator and dishwasher. Every month I went and requested pest service and that didn't solve anything.
2) AC leaked numerous times, I had to keep a bucket under it to catch all the water. The surrounding ceiling was… damaged. It took way too long to fix, with management blaming it on "Contractors."
3) Water shutoff's seemed constant and we were always told to fill the bath tubs with water during this time. During my year lease, I had at least 10-15 water shutoff's.
4) Make sure to be extra thorough when doing your initial walk-through, otherwise they will charge you for stuff that was damaged prior to you when you move out.
5) Management had a huge turnover rate, there was always someone new in the office so when there was an issue, you could never follow-up with the same individual.
6) Not sure if its been fixed yet, but they were in serious need of asphalt resurfacing. Parking lots were not in good condition and the lines were barely visible.
7)Overpriced for what you receive, even with the current market.

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I rented two different units at this complex, both had bed bugs when I moved in. When our AC leaked and a bubble formed in our ceiling we had to deal with it dripping for months. Till the day we moved out, they never fixed it. No matter how many times we asked. And when we moved it they added on a bunch of extra move out costs that couldn’t be explained.

I would recommend Sorrento to anyone . It is a calm, peaceful community that is well maintained and staffed. It is close to the 60 and the 101 and you get a lot of square footage for a fair price. The entire staff is kind, courteous, professional and helpful. The amenities are well maintained and the neighbors are all respectful and quiet:-)