Shade at Desert Ridge

Good Place Good Place. Good Location. Good Amenities. Good Staff.

Hallways and stairwells are disgusting with dog poop and large roaches and dog pee everywhere. Valet trash is a mess and hallways constantly smell. No one picks up after their dogs. The community areas are never well kept same with the pool. Work order take forever and we end up doing the ourselves. The elevator has to be messed with everytime you use it. it never goes ip and it always shakes and makes a sound when using it. Multiple things need to be addressed.

I've lived at this property for almost 2 years and from day one the leasing agent lied to me about having electronic vehicle chargers. Once I asked the office about it, they refused to answer it and the leasing agent avoided me for a long time and then later on decided to Target me by having my car towed. The place is filled with roaches, work orders are over 2 months behind and the office manager has been seen on multiple times cussing people out and being disrespectful to tenants. Tenants, I... filed a complaint with the the ownership and they did absolutely nothing. This property fosters a hostile environment for people that live there and I highly recommend that you avoid this property and find a different property to live at. Read More

I moved into Shade in 2019 and had a great relationship with all the staff - especially management. I talked to my neighbors frequently and we all enjoyed the property.

When knightvest took over, we all noticed how management did not seem to value good kind communication. Gates were mismanaged (codes not secure + cards stopped working), lights started being installed (terrible blue non-relaxing). Staff was quitting. Online accounts were bungled. Lots of ineptitude.

One day I heard someone out... on my balcony installing a new light. I interrogated this worker and he said we were given notice. I went to the office upset by the intrusion. The office said they had given notice.

My neighbors that I spoke with all said the same thing. No notice given. Nothing. Management was becoming brazen and nervous about their missteps was the consensus among the residents I spoke with.

So I moved. I worked out a deal with management to pay a certain amount and move out as early as possible. I covered all bills. When I called 2 weeks before my scheduled move out date to be done with everything, they told me I could not move out early and said some utterly ridiculous things to me. They manufactured a new bill for me that was nearly 700 additional to what we agreed to. I called bs and disputed. They would not budge. They sent me to collections and have told the collection agent I was aggressive and violent. I have even hired a law firm to ankle bite the credit bureaus to remove it. It's been a terrible experience.

So... think twice before moving here. Ask the residents if you can find one. Management does not have your back. Read More

We have lived here for a year now, and it had been fine. A new management company just took over and now it's gotten scary in a way I honestly thought was something only seen in tv dramas. Now we have suddenly been charged for all kinds of things. For example, a garage opener with a dead battery cost me $51 to replace as a "damaged" garage opener. Another example, and this one really scares me... they gave 2 days notice that they were entering the apartment to install new electronic door locks... and air conditioning control pads. And then we got charged for them! Have you ever had to buy the new fixtures or appliances that an apartment decided to install without giving you a choice. I don't own these fixtures... at least I don't think I do. Who knows. But I certainly bought them. Now im wondering how to get out of here without them messing with my life too much. I feel like complaining to them would just put us on the radar of the two lifestyle corporate live ins they installed in the front apartment. So slipping away quietly seems safest. We keep getting new legal notices stuck to our doors letting us know exactly what they're allowed to do and what they aren't liable for in the future... it's majorly sketchy. I'd steer clear. It's too bad because they are really making the grounds look nice. But yikes... Read More