IMT Hyland Hills

Alex at Hyland Hills is amazing. He’s professional, friendly, and always quick to take care of any maintenance issues. He does great work and clearly takes pride in what he does. His positive attitude really makes a difference, and it’s one of the reasons I truly enjoy living at Hyland Hills. They’re lucky to have him!

We moved into IMT Hyland Hills Apartments in October 2024, expecting the “premium” unit we paid for. What we received instead was a far cry from what was advertised:

The unit was never cleaned prior to move-in — we found leftover food and hair in the washer, and the bathroom was an eyesore with mismatched finishes (plastic, copper, and stainless steel).

We were promised stainless steel appliances, but were given cheap plastic substitutes until weeks of persistent complaints led to a… replacement — long after we had already paid the premium rent.

The washer didn’t drain properly, requiring multiple spin cycles, and the water pressure in the kitchen was barely usable until I pushed hard for it to be fixed.

Beyond the unit itself:

The pool and grill area — advertised as 24/7 — is almost always closed, meaning the amenities we were paying for were inaccessible.

Maintenance is slow and ineffective, despite being hyped as a major benefit during move-in.

We experienced black mold in our bathroom — under the sink, in the toilet, and on the walls. Maintenance handled it poorly, even going as far as breaking our cabinet door and falsely claiming we did it. Thankfully, we had video proof.

Air conditioning barely works, and the walkways are rarely maintained.

Despite the friendly front office staff, the building itself is too old and too expensive for the bare minimum it provides.

As someone who previously lived in high-rises, this has been a major downgrade. Less than a year later, I'm breaking my lease and moving out immediately.

If you're considering moving here, I strongly suggest doing your due diligence — and keeping all documentation. I’ve saved every receipt, email, and video for when the inevitable shady move-out charges appear.

This was one of the worst rental experiences I've ever had. Hopefully, sharing this helps someone else make a more informed decision. Read More

The building here are beutiful. I love the brick architecture. Zack was so helpful in finding the model appartment. Very helpful staff. Amazing property.

Everyone in the leasing office is so great! Mary, Emily, Jenna, and Lee were so polite and answered all my questions quickly. Stephanie has been so helpful and really cares about making sure you feel at home. Garry the maintenance manager is so knowledgeable and will make sure your service requests are handled quickly. Alex, Rene, Joseph, and Albert have been so great to work with. Any issues I've had get fixed right the first time! Zachary and Nick keep the grounds so clean! Thanks for all you… do to make this feel like a home. Read More