WREN Apartamentos

Seriously reconsider if you're considering living here

1- They have serious plumbing issues. I had to live without hot water for three days and they didn't even inform me about the issue until I asked

2- They charged me a move out fee of over $1200 for a non-existent crack in the microwave and the fridge. I had photo evidence but they're unwilling to adjust the fees.

3- The leasing office is here a joke. They lose lease agreements, don't respond to emails until things are made public. I had... to follow up for 2 months to get my referral bonus and over 3 months to get ahold of someone for smoking issues. Lee mas

DO NOT RENT HERE. I have never lived a more unsanitary situation, or dealt with more neglectful management. I have lived in Wren for 4 months and my laundry has been broken for the entirety of that time, so that I maintenance has to constantly visit my apartment with industrial vacuum cleaners and suck water out of the broken machines. They replace the old, broken machine with other old, broken machines that inevitably fail with the same issue, despite pleading with management to test the... appliances prior to installation.

In the last month, the water/plumbing has also repeated failed.
The water in my apartment has either been shut off entirely, or running frigid cold without access to heat, or, in the case of this last week, the water running out of the faucet is completely black or dark grey. We could not shower, flush toilets, bath, or drink this water.

Despite laundry and water being paramount concerns, 99% of my emails, phone calls, or voicemails to the management begging for a remedy go unanswered, with shocking excuses including "I don't check my work email."

Despite having an exhaustive collection of well-documented witnesses and undeniably videos evidencing the black water and broken laundry, management's response has been to say that they don't think there is a problem because their own personal apartments are fine, which is as illogical as it sounds.

While I do want to acknowledge that there are individual leasing and maintenance staff such as Letty and Helena who are very lovely people and very decent to work with, the property management is without a doubt the most shockingly unprofessional, neglectful, incompetent, and gaslighting management I have ever encountered.

I cannot recommend against renting here strongly enough.

Lee mas

The walls are too thin, the noise comes through the wall / ceiling.

It feels quiet in the busy city community. Clean and cozy.

To potential renters be advised that the internet here is unreliable. There is no choice but to get AT&T. Most of my neighbors have complained about their internet cutting out or being extremely slow. One neighbor apparently didn’t get internet for weeks. The same goes for the common area WiFi. We are rarely able to connect to it. Any time these issues are brought up we get the run around from management.