Mint Urban Infinity Apartamentos

Hi, it is never the intention of our team to make our prospective residents feel lied to and we strive to provide clarity and transparency in all of our communication. The Leasing Team members whom you spoke with during your initial conversations are... pillars in providing information to prospective residents during the process of scheduling a tour. Our team likes to be certain all the information you are being provided is tailored specifically to you and the needs of your family. It's completely understandable you were expecting to come in for your tour and still be offered the apartment you were given information on the 48 hours prior when you had scheduled your tour. Unfortunately, as we discussed on your tour, the move in special was for select apartment homes and without a completed application for the particular apartment you initially received information on, we were unable to guarantee the availability of that specific apartment. Sadly, someone had applied for that home within that 48-hour timeframe between your initial conversations and your tour. Our sincerest apologies to you for the honest misunderstanding that transpired between you and our leasing team and the initial apartment home no longer being available for you and your family. As the leasing team informed you on the day of your tour, if you are still looking for your next home, we hope we can work together to find you and your family the best options we may have available for you. We wish you the best of luck in your search for your next home!

Your Team at Mint Urban Infinity Lee mas

Hi, thank you so much for taking a moment to share your feedback with us! We truly appreciate you letting us know your thoughts on your experience at our community, and hope you will always feel welcome to get in touch with us if you ever need... anything at all.
- Your team at Mint Urban Infinity Lee mas

Hello, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

- Your team at Mint Urban Infinity

Hello,

Thank you for taking the time to leave us a review and rating. We are excited to hear that you had a great experience with us. We strive to provide positive experiences and we are happy that you made the decision to call us home.

- The Team... at Mint Urban Infinity Lee mas

Hello,

Thank you for sharing your living experience at Cortland. We value your feedback and regret to hear that we missed the mark with the issues you are experiencing. It is our goal to provide you with the best possible service and ensure your... comfort. We would like to improve your experience and directly address concerns that you have within the community and your apartment home.

Please email us at minturbaninfinity@cortland.com to discuss how we can address your concerns and improve your experience.

-Your Team at Mint Urban Infinity Lee mas