Mint Urban Infinity Apartamentos

Thank you for sharing your feedback with us. We sincerely regret to hear about your experience and understand how upsetting and frustrating this situation must be. Please know that your concern is taken seriously. We provide standard pest control... treatments on a weekly basis upon request, and our team is always available to assist with scheduling service.

If you've already received three or more treatments and the issue persists, we strongly encourage you to stop by the leasing office so we can work with you to help identify the root cause and explore an alternative solution tailored to your situation. We hope to hear from you soon and look forward to assisting you. Lee mas

Hi, it is never the intention of our team to make our prospective residents feel lied to and we strive to provide clarity and transparency in all of our communication. The Leasing Team members whom you spoke with during your initial conversations are... pillars in providing information to prospective residents during the process of scheduling a tour. Our team likes to be certain all the information you are being provided is tailored specifically to you and the needs of your family. It's completely understandable you were expecting to come in for your tour and still be offered the apartment you were given information on the 48 hours prior when you had scheduled your tour. Unfortunately, as we discussed on your tour, the move in special was for select apartment homes and without a completed application for the particular apartment you initially received information on, we were unable to guarantee the availability of that specific apartment. Sadly, someone had applied for that home within that 48-hour timeframe between your initial conversations and your tour. Our sincerest apologies to you for the honest misunderstanding that transpired between you and our leasing team and the initial apartment home no longer being available for you and your family. As the leasing team informed you on the day of your tour, if you are still looking for your next home, we hope we can work together to find you and your family the best options we may have available for you. We wish you the best of luck in your search for your next home!

Your Team at Mint Urban Infinity Lee mas

Hi, thank you so much for taking a moment to share your feedback with us! We truly appreciate you letting us know your thoughts on your experience at our community, and hope you will always feel welcome to get in touch with us if you ever need... anything at all.
- Your team at Mint Urban Infinity Lee mas

Hello, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

- Your team at Mint Urban Infinity

Hello,

Thank you for taking the time to leave us a review and rating. We are excited to hear that you had a great experience with us. We strive to provide positive experiences and we are happy that you made the decision to call us home.

- The Team... at Mint Urban Infinity Lee mas