31/7/24
Management engages resident in unprofessional manner
I will say, the property in itself is nice. The disappointing factor is how management interacted with me. I raised a concern, they dragged it on for 3 months before they tell me they can't resolve the issue and the best part is, when they did they blamed me for having, "unrealistic expectations" as opposed to taking accountability for the timeframe it took.
No resident should have to experience this or be talked to in this manner. Just tell me you can't meet my expectations (which are more... than reasonable based on the advice I received from others in the industry). Be professional about it. Don't be rude and insult the person who's giving you their business. Just classless behavior for an apartment complex that prides themselves in being high-end luxury apartments. Just my opinion.
Reseña de Apartments.com
Administrador de la propiedad en Deer Park Crossing respondió a esta revisión
Dear Tim,
Thank you for sharing your feedback. I’m sorry to hear that your experience with our management team was not up to your expectations. It’s important to us that all residents feel heard and respected, and I regret that you felt this was not... the case.
It’s clear that we faced challenges in addressing your concern, and I understand your frustration with the resolution process. While we strive to handle all issues promptly and professionally, it seems that we missed the mark here. For that, I sincerely apologize.
We do our best to balance the needs and expectations of all our residents, and I regret that you felt your expectations were not met. Our goal is to provide a high standard of service, and it’s clear that we fell short in your situation.
Thank you for bringing this to our attention. Your feedback is valuable and will help us improve our service.
