Woodlake Reserve Apartamentos

This has been one of the worst rental experiences I’ve ever had. When I moved in, the entire unit was filthy — greasy cabinets, a fridge with a horrible smell, an oven caked with old grime, and dirt stuffed into the crevices of the washing machine. The floors were so sticky my shoes literally stuck to them.

Management did replace the oven and cleaned the kitchen, but it was still far from truly clean. The room housing the A/C unit was especially disgusting.

On top of that, packages go missing... here — yes, theft is a real issue. The common areas are just as bad, with dirty hallways littered with cigarette butts and even dirty socks.

I deeply regret moving in. Save yourself the stress, the disappointment, and the money — look elsewhere. Lee mas

We just moved in and during my walkthrough I pointed out items that needed immediate repairs to the Property Manager. She stated that I needed to submit work orders for repairs. I have submitted several work orders to get things fixed and I am still waiting for repairs. We shall see what happens next. So far I am still waiting and no response back yet from anyone.
~~Welcome New Resident

Jaisen was very friendly, knowledgeable and extremely helpful. All of my questions were answered promptly. I'm excited about being a resident there soo !

Neighborhood looks well kept and clean in the parking lot. I do not see any roaches jumping from the walls or running. I see a fitness gym nearby. The neighborhood so far sounds quiet. I hope that it
is the same way at night.
I am happy that I do not have to pay for a concierge garbarge collection service that never takes place. I am happy to finally get a washer and dryer included unit to do laundry each week without having to hike 3 flights of stairs with 2 torn meniscus in my knees. This... unit looks like it is handicap accessible. I sure hope that it is for now. `~New Resident Lee mas

Looking for 1 bed 1 bath that was spacious, 2nd floor and 14 month lease. Told during tour that our requests were obtainable.
List of grievances:
Never answers the phone
Sent 2 drafts of lease that was for 12 mon. and price was higher. the price was adjusted but we were told that the unit wasn't available for 14 mon.
lacks storage: cabinets, no pantry or linen closet
unable to see our unit until a week before move in still wasn't clean.
on move in day the apt wasn't cleaned due to a... communication issue in the office, manger sent out cleaner but they were not detailed as the was dry wall material on top of the cabinet and the covers for the screws on the toilet were not secure
rushed paint and cleaning job, gaps in woodwork and tacky hole behind washer that were never fixed
had to have fridge and dryer replaced
had to have dishwasher cleaned and fixed
faulty wiring causing outlets not to work which we were told the other light switch has to be flipped for it to be halfway decent.
Month 3 we received a late fee for an error on zego and had to contact corporate to have it remedied.
AC stopped working during summer and they wanted to have us move our bed to install a window unit instead of fixing it urgently. I told maintenance I didn't want a window unit and they went out got the part and fixed it
There are holes in the roof that squirrels get in and we can hear them in the walls in the morning and they have yet to send anyone out to seal them.
Now as our lease winds down and we are excited to be leaving this dreadful place they are stating we have to notify them within 60 days of our intent to vacate, which is redundant because we're less than 60 days from move out. They also want us to come to office to fill out the forms and I stated that we would not be doing that, they can accept the email or not. The manager tried to state that isn't sufficient and sent me a copy of the lease to refer to. I could see if we were breaking the lease early, but we are moving out in the agreed upon lease term so I will drop of my keys on that date and I better receive my deposit back or they will have a big problem on their hands, I'm not going to further inconvenience myself for them especially because they have provided a horrible experience for me and my spouses first apt.
Lee mas