Turnberry Isle Apartamentos

Rachael B was amazing throughout the entire leasing and move in process and my place is top of the line! I couldn’t have asked for a better experience. Blanca was also superb and helped sway me to live at Turnberry! I wouldn’t want to be any place else. Thank you for all your help!

If you enjoy high manager turnover, marijuana odor inside your unit, burglarized mailboxes, poor staff communication, zero transparency, overflowing dumpsters, pet excrement filling the grounds, moldy vents, and noisy neighbors then Turnberry Isle is for you!

I had placed 17 repair work orders in 2 years. That doesn’t take into account the times I had to call the emergency line because my hot water wasn’t working on the weekends. It wasn’t considered an “ emergency” to them so I had to heat up bowls of water in the microwave and empty them into my daughter’s infant bath tub so she could have a bath.

My toilet would clog and overflow about once a week for a year. I put multiple work orders in for it. Their last solution was to leave a note on my door... that stated “ Do not flush toilet paper down the toilet”. Don’t flush toilet paper?! Does that make any sense? I had to go down to the office and complain and finally they installed a new toilet after a year. Magically, with a new toilet, I never had that issue again.

LEAKS! I constantly had leaks in my apartment. When it rained, rain would leak into my bedroom window. They had 3 different people come out to fix it and it never was completely fixed. I would still have to clean up water from my window and on my rug due to the rain coming in. Due to all the leaks, I had mold in my apartment. I told the office staff that I wasn't feeling good when I was at home and if someone could come see if there’s mold. All they did was flash a flash light into the vents. That to them determined there was no mold. I started buying air filters for the A/C unit once a month. That didn’t help. When I would leave my apartment I felt better but once I came home it started again. I now live elsewhere and never have this issue. I had mold starting to form in my bedroom window because of the leaks. While I was at work, they came in and just painted over it.

Multiple times, I would wake up to use the bathroom and my feet would be in a puddle of water. It happened again the month I was moving out. They had 5 people in my apartment trying to figure it out, they had no clue where the water was coming from. No consideration for all the inconvenience all these problems caused.

During the pandemic shut down, they sent out a letter on 3/26/20, telling residents that rent is still due. If you were unable to pay your rent, they would charge 5% interest on your account until you were able to pay your rent. On April 1st, they probably realized they cannot due that and then offered to set up payment plans or offered a discount if you were able to pay your rent in full. That just shows you what kind of complex this is- trying to charge interest on your account, during a pandemic shut down. Lee mas

Think multiple times before moving into these apartments. Management changes frequently. Employees are never on the same page. Maintenance can never get the job done the first time and they don’t come in a timely manner. If there’s an maintenance emergency. You have to wait until the next day or later depending on who’s working. Very unprofessional. I do not recommend!

I love Turnberry isle!! I’m so happy to call this place my home. The office staff is great. The maintenance always keep their word when it comes to fixing maintenance issues. The pool looks better now than ever. The gym I noticed has been cleaner and great. The prices here for apartments is very reasonable. Grounds are always maintained. The office staff I feel is very hands on. It seems to me they actually care about how residents feel.