Chisholm at Tavolo Park

It was contacted by the property manager and told me that I was approved for my lease and ready to move in on a certain day. Then the day of move-in I was told department was not ready and not cleaned. They offered me to move in on a Monday versus the Friday. I need to get in and I told him no. The girl at the front office told me that they can get someone to come out and clean my apartment the following morning , but nobody came. When I moved in, the carpet was soaking wet and the bathroom and... kitchen floors were disgusting. The office staff never followed up about getting it cleaned properly. Lee mas

This is the worst apartment complex. All the negative reviews are true. Do not sign a lease here. They went under new management and said things would improve. There has been no improvement because it's the same staff. The place is dirty, they won't fix anything, and lie about things on your tour. The property manager is one of the most unprofessional and rude individuals. I have not heard anyone have anything name to say about her. Kate is great however.

Moved into this complex in the first few months after opening. And this will be my last lease here. It has been such a disappointment for what used to be such a beautiful community.
Once the new management team took over, we suddenly were charged for all of the amenities they offer. Gym/package service/washer & dryer were included when the original management company and now is a monthly charge.
Pest control and valet trash are also a monthly charge you can't opt out of. Yet they never treat... your apartment, and half the time the trash service just doesn't come. The service also uses young children to pick up trash.
Management also hiked up rent several hundred dollars to re-sign a lease. And it goes up every time you renew.
The grounds used to be beautiful. Now the vast majority of plants, grass and foliage are dead or dying.
The pool is beautiful when it is clean and open. For weeks it will be open while entirely green and full of people. Then it will be closed for extended periods (11 days so far this streak - including 4th of July.) Often times people come by the carloads off the street and jump the fence.
To top it off, they no longer send a maintenance crew to change a/c filters or water filters. You have to pick them up from the office during their limited hours and do it yourself.
As mentioned above, there is often the scent of weed walking through the breezeways and sidewalks. People sit on their balconies and smoke openly.
I have never felt unsafe here until tonight. Someone was having a huge fireworks display for an hour or so in the parking lot, right over our cars and the pool. And despite being told before that an officer lives on property, the show went on. Lee mas

Living in this apartment complex has been extremely disappointing, especially considering my previous experiences elsewhere. We've encountered various challenges – from security issues like break-ins and stolen packages to ongoing communication struggles with the management team.

The condition of our apartment upon move-in was disheartening. We were originally given the wrong unit, so we quickly had to be thrown into another unit only to find scratches, stains, and other signs of wear and tear... throughout the unit. Children's drawings completely covered the patio, scratches marred the floors, and unsightly stains dotted the walls. Water stains on the ceilings were a persistent issue, further detracting from the overall appeal of the living space.

However, what truly compounded our frustration was the recurring air conditioning failures. Three times in a single year, during sweltering summer months, we found ourselves enduring oppressive heat due to AC malfunctions. Despite our repeated pleas for assistance, the staff's response was disappointingly lackluster, leaving us and our dog to suffer in discomfort for extended periods with no meaningful resolution in sight.

Addressing maintenance issues proved to be a difficult process overall. Whether it was our malfunctioning dishwasher or the perpetually broken mailbox, resolution often seemed out of reach, with explanations citing "back ordered parts" becoming frustratingly common. For a complex that is only 3 years old, the amount of issues was extremely disheartening.

Yet perhaps the most concerning aspect has been the apparent lack of empathy and urgency exhibited by the staff when confronted with tenant concerns. Their seeming indifference to our predicaments only exacerbated our frustrations.

While I aim to provide a balanced perspective, I must caution prospective tenants to carefully consider these aspects before committing to a lease. Despite the potential for improvement, the current state of affairs suggests a need for enhanced management and service delivery to ensure a more satisfactory living experience for all residents. Lee mas

If I could give this place 0 stars, I would. By far the WORST complex I have lived in.

Main Issues:
Sewage leak
Pipes backing up
Pool out most of the summer
Dog wash currently out for sometime
Package stollen
Abandoned cars in lot since I moved in
No security cameras on sight outside of leasing office
Muddy yard
Terrible customer service