MAA Chastain

Johnathan gave the best customer service that I've had in a long time! He went above and beyond to make sure that no question was left unanswered. Thank you so much for making this such an easy and smooth transition!

PLEASE READ if you are considering an apartment at MAA Chastain. Below is my feedback after living here for the past two years. I will start with the pros and give credit where it is due:

Pros: The maintenance team. Every single on of them. They are very easy to work with, respond quickly, and all of my maintentenance requests were solved the same day. The other pro of living at MAA Chastain is the proximity to Chastain Park and Blue Herron Nature Preserve.

Cons: The leasing office has let me... down on multiple occasions. I was told that my unit would have a washer and dryer upon signing my lease, only to find out that I was misled once I moved into the unit. They then tried to upcharge me to rent their W/D units, which I opted out of and purchased my own. The second time I was misled is in regards to lease termination. I spoke on the phone with the leasing office prior to planning my move, and was told that as long as I gave 60 days notice, I would not be penalized for terminating my lease early. When I called to provide notice, I spoke with a different individual who told me that I would have to pay a penalty of 2x rent. A word of advice if you plan to live here or any other MAA property - please cover your back and get every detail in writing from the MAA team. It seems like I hear a different answer every time I call, so save yourself the trouble and get all of their promises in writing.

Cons (Pet related): This complex is a nightmare for pet owners. There have been days where I have picked up 20+ piles of dog poop that did not come from my own dog. I step in poop nearly ever day, and the majority of tenants do not clean up properly after their own pets. Also, there are no sidewalks throughout the property. Every time you walk your dog through the complex, you will be at risk of cars driving by because there is not a designated walkway. To add to this, there is not any sort of dog park or fenced in area in the complex. MAA has stated that they would be building a dog area, but has been saying this for years without making one ounce of progress.

On top of this, there is now a full-time armed security guard that is stationed at the front office. This is likely due to all of the 911 calls at the complex, which seem to have increased drastically since I moved in. I am afraid that since the MAA acquisition, this property has gone downhill fast (RIP Post). All of those long-term residents I knew have now left for many of the same reasons I mentioned above Read More

I moved in recently and the quiet complex with wooded views, fantastic north Buckhead location, large balconies, smart locks, and relatively spacious 2BR floorplans are among the positives. The apartments are seriously in need of upgrades though, from faucets and appliances to windows and screens. The kitchen and bath tile, granite, and cabinetry are that dark maple/brown combination that was popular at least a decade ago, but they say they have no plans to renovate anytime soon. The open... parking is inadequate and they charge you for a garage space.

No package lockers makes deliveries a mess. The package room has shelves and totes full of USPS packages and you have to hunt for yours. Other delivery services are supposed to deliver to your door but packages frequently get left downstairs in the common area by the drivers.

Maintenance seems to pick and choose which repairs they'll make and they leave some requests uncompleted. Office staff are a mix of friendly and indifferent, but a lack of timely communication made my move-in difficult since I was told just two days before my move-in date that I couldn't move in until after 3pm when I'd already scheduled movers for the late morning and had to reschedule for the following day. The mgmt refused to compensate me for even part of the lost day.

Overall, it's a relatively good complex for the price but if you're looking for luxury and top notch amenities or service, this isn't the place. Read More

If you read other reviews you’ll see multiple people complaining about price gauging after move out. This is true and is still happening. I was charged $490 to recarpet a room less then 300 square feet. Management is basically useless- example being when I came home to my door lock “malfunctioning” and no longer working with my key (an issue I would later find out they see all the time)- they not only don’t have a 24 hour line but are also closed on sundays. Sunday afternoon after 12+ hours of... trying to reach someone- we had to call a locksmith to get in our door to our pets who where without food / new water. Although the issue was caused by their locks malfunctioning (only 4 days after move in...) they refused to reimburse us for the locksmith fee even though they were unresponsive to the issue and it was a danger to our pets safety. The apartments are outdated, they’ll email you like 100 times if the hallways smell like pot because of your neighbors, and threaten to have the police search every apartment until they find the source of the smell.

Honestly anything you save by signing her will be lost upon moving out. This has happened to every past resident I’ve met. Read More

Post Chastain is a nice oasis in the middle of Buckhead. The grounds are clean, the apartments are updated.