2/10/26
Novel Midtown - Crescent Communities, Greystar Management
Most of these reviews are based on the first impressions as it pertains to the touring. However, I have lived here for 3 years, and I recently had an issue with leadership that is beyond disgusting. The property (Crescent Communities) and Greystar are beyond money hungry and are doing everything in their power to profit. Because my "invisible" 2025-2026 lease was set to end on February 20, 2026, I was charged the month-to-month pro-rated rent for 2/20/26 - 2/28/26. Before January ended, I... emailed Novel Midtown about this issue because the renewal links I received were nonfunctional in both December 2025 and January 2026. Leana Harris, assistant property manager, finally reached out to me, it was on 2/2/26. This resulted in a face-to-face meeting, and I was told that there was nothing they would do to resolve the billing issue, although they had ample amount of time to fix the issue. There have been communication exchanges between Novel Midtown - Greystar and me in which they have admitted to system issues. I find it interesting that, because of system issues, it places a financial burden on me.
Also, I have been informed that many other residents are having issues obtaining renewal rates in a timely manner. I would not be surprised if hitting current residents with month-to-month rates in addition to base rent is the owners' and Greystar's way to pocket more money. If any of the other residents are seeing this, I encourage you to contact state and government agencies to raise awareness of these unlawful practices.
For future residents, please Google "Greystar settlement."
Review from Apartments.com
1 Person Found This Helpful
Property Manager at Novel Midtown responded to this review
Hi. Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration this situation has caused and understand how concerning unexpected billing issues can be, especially when they stem from renewal and system-related... problems. Our intention is never to place an undue financial burden on our residents. We acknowledge that there were technical issues affecting renewal communications during this period, and we recognize how this contributed to confusion and dissatisfaction. While month-to-month rates were applied at the end of your lease, we understand your concern regarding the timing and functionality of the renewal process and how that impacted you. Once your renewal is executed, the month to month fees no longer applies. We take feedback like this seriously and we're taking this opportunity to review your account in more detail in order to provide additional clarification and/or resolution. Our goal is always to provide a fair, transparent, and professional living experience for all residents.

















