7/23/25
Verified Renter
I just completed a lease renewal to stay at WoC. While I am very happy with the apartment, location and amenities, communication with the WoC team is wanting.
In my initial lease signing a year ago, the person managing the email account requested for the same paperwork for our cat multiple times.
This time around, it took the team 2 days to upload our updated renters insurance, and 4 days to change my name. Both of these instances were only clarified after I went down to the office multiple... times and spoke with the team, despite being documented in emails.
While this is a minor inconvenience and in no way a reason to move, it is frustrating to have to follow up with the team multiple times.
Review from Apartments.com
Property Manager at West of Chestnut responded to this review
Hello Marissa, we appreciate you taking the time to leave us this feedback. We will pass this information along to the on-site team. Please let us know if you need anything in the future. Take care.
- The Team at West of Chestnut