Berkshire Dilworth

Poor experience. Staff is disorganized at best, and downright disrespectful at worst. Would highly suggest looking elsewhere if you're considering Berkshire at Dilworth.

I don’t know where to begin. You pay premium prices for luxury quality apartments and everything is cheap and far from luxury on the inside. The staff are all very rude and fake-nice. The only positive thing I can say about this place are the maintenance crew are quick and nice. But if you value a strong and happy community along with quality of the apartment itself, live elsewhere. I would do anything to get out of my lease here.

Staff discourteous and non responsive. You will be treated as a nuisance if you have any concerns or questions. For example I needed to get Triple A into the gates and left a msg asking. I never received a call back. You will see call boxes in place but they aren’t operable so you can’t get anyone in the gates for emergency. There is rarely parking available. There is another apartment under construction down the street and they have the road blocked off during the week so you can’t park on the... side streets. And they were only maybe 15 to 20 of visitor spaces for the entire building at any given time. Staff is unorganized. For ex, Our package delivery system has been down for a month and they will not pay the $300 to get a technician to fix it. Now packages are being delivered and the office is demanding that we pick them up or they will charge us a fee for storage at a rate of $50/mth even though we have not been notified we have a package. Another example, I rented the kitchen space for a Thanksgiving dinner. Upon arriving to the room to set up there was a party of about 30 there in full swing. This was 1 hr before my guests arrived. This party was a kids birthday party. When I went to the office to seek assistance the concierge took my info down. I waited 30 min went back to the office as no one called me back and now my own guests were arriving for dinner. When I went back down the concierge was of no assistance and even though it was a Saturday afternoon a leasing agent was nowhere to be found. I ended up having to go in and ask the guests to leave myself. The person who “rented” the space was the leasing agents brother who was borrowing the space for the day. I pd for over 4 hrs and pd full price even tho I didn’t get the space full time. Oh and I never even got a call back so much been as an apology, an offer for a credit NOTHING.On moving day the elevator was rented for the same time and I ended up having to pay my movers while they sat around waiting for the other tenants to finish moving in. In regards to safety we had break ins to apartments and bikes stolen as well furniture. This has happened to myself as well as other residents. Cleanliness has really gone down hill the last six months. There are pet urine spots on my hallway that have been there for months, the elevators and parking garage are filthy, etc.Things will happen and I get that but it’s the lack of concern, kindness, response and respect from the staff that frustrates me. Read More

Lived here for a year and about to move into a larger unit. Cannot beat this location. The complex is beautiful and well maintained. All staff are friendly and helpful. Don't listen to the bad reviews, things mentioned happen everywhere. Also, being in the design field, the detail put into this complex is incomparable to others in the area.

Have been living here for about 6 months and things are ok. However, they are still doing considerable construction work and they do not provide appropriate notice about the dangers of the construction work. They redid the balcony and did not make us aware of the general scope of work and when stepping on my deck my feet adhered to the decking. None of the on site staff knew what the product was or how to treat it. Some of the leasing office staff saw it more appropriate to show new tenants than... help me with a medical condition that was a result of their negligence.

After about 18 hours they were able to determine what was actually applied and did send out a new notice warning residents. The property manger told me I would be allowed out of my lease with 30 day notice. I then received a phone call from corporate Berkshire stating that I would not be let out of my lease and that in fact they were considering coming after me for damages to their property that were the result of me walking on my own balcony. After the incident they came in and placed warnings all over the property saying not to walk on the balcony.

The property manager agreed that this was incorrect and we got the regional manager involved. The regional manager withdrew the offer to terminate the lease with 30 day notice and said I had to get out now or fulfill my entire lease. When directly asked about the liability aspect they remain silent. So the written communication from the property manager is now being overruled by her higher ups and they make threats to their tenants and are in no way customer service friendly. Read More