Villas Del Cielo

It’s about to be two weeks since I’ve heard anything back from them. I had to call almost every day to get ahold of someone and even get an update on my application because one day they’d answer and the next you can’t get ahold of them for days

I spoke to a girl for 12 minutes, didn’t catch her name because she mumbled it and I couldn’t hear it over her receiving text messages and her messages being liked. I asked about the gate, “It’s a work in progress”, well okay do you have security “We have a courtesy watch”, okay when do they work, “We don’t know we just pay them we aren’t sure if their schedule”. I asked her for a quote, she couldn’t give me an accurate one, every question I had she sighed, and when I asked the team size or who... I would be working with she got defensive. She offered to transfer me, then hung up the phone. I haven’t even rented from you guys and I never will. Insane. Read More

I have been a resident of Villas Del Ciello for the past five years, and during this time, I have witnessed a significant decline in the quality of customer service provided by the management. Since the departure of our previous manager, Nicollette, the level of professionalism and responsiveness has plummeted to an unacceptable low.

The new management's approach to resident concerns is nothing short of deplorable. I have encountered numerous instances where my attempts to resolve issues have... been met with blatant disrespect and disregard. On several occasions, I have been unceremoniously hung up on, a behavior that is not only unprofessional but also indicative of a deeper problem within the current management's attitude towards its residents.

It is both frustrating and exhausting to deal with a management team that seems to lack even the most basic understanding of customer service. The transition from Nicollette’s tenure, marked by her exemplary dedication and efficiency, to the current state of affairs is stark and disappointing. The current management's inability to maintain the standards set by Nicollette is glaringly apparent and deeply concerning.

The issues I have faced are not isolated incidents but rather symptomatic of a systemic failure within the management. This has resulted in a living environment that is increasingly untenable. The indifference and incompetence exhibited by the current management team have significantly diminished the quality of life at Villas Del Ciello.

To anyone considering making Villas Del Ciello their home, I strongly advise against it. The current state of affairs is unsustainable and reflects poorly on the reputation of Villas Del Ciello. Save yourself the frustration and look elsewhere for a place that values its residents and upholds a standard of excellence.

To the corporate leadership of Villas Del Ciello, I urge you to address these issues promptly and restore the high standards of customer service that we once enjoyed. Immediate action is needed to rectify the situation and prevent further damage to your reputation.
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Issues like the water leak like the one in the apartment I was in wasn't fixed and mildew and water damage in the utilities closet. "Gates" don't even work. Has a nice pool hot tub was never opened.

The parking gates were broken for 90% of the time I lived here, resulting in 4 car incidents and a stolen car. Management is completely apathetic toward the protection of personal property and will only give you excuses as to why the gates aren't fixed yet.