Kimpton

From the initial tour to the move-in process and now living at Kimpton, everything has been so smooth. I’ve truly enjoyed my time at this beautiful property, conveniently located in the Kirby area near NRG. Aaliyah was the friendly face who welcomed me and was informative and communicative throughout the entire process. The office team is also always helpful with anything I need. I would definitely recommend living here!

Don't move here, run, absolutely a nightmare!
I lived in this apartment complex for three years, and it's going downhill ever since Knightvest management team took over. They simply do not care about their current residents. Dirty complex, old amenities, frequent water shut offs, no dog poop bags, no mailbox to use for over 6 months because it was vandalized and the incompetent maintenance manager lost my apartment key three times and I had to cook in the dark for two months.. Fine, but what... about safety? No security cameras, no guards on-site anymore and gate is constantly open, resulting in my car been marked, I been stalked by strangers and my apartment got broken into. I've lost thousands of dollars but at least the burglars did not harm my dog. The management team showed no sympathy over my incident, and the manager Jessica acted so defensive, stating that my safety is not their responsibility and she even said "sue me I don't care." I never felt so disrespected and disappointed until this very moment. Stay away from this place and those crazy people, not worth the headache! Read More

I've lived here for 2 years. There are plumbing issues from old/cheap pipes that has the water being shut off often without warning to repair leaks usually once a month or so. Current management is renovating the place since they purchased it last fall, but that means that the gate is constantly left open during the day, even on the weekends, for the work crews' convenience. Renovations also means I couldn't use my balcony for a month because of repainting, the pool area for a couple months nor... currently the entire leasing office/center. With the renovations, packages are delivered to doors as the locker system is likewise currently not available.

We don't have a guard, I only ever saw one nearly a year ago for a month. Empty apartments are also rented out for AirBnBs, meaning we often have people without fobs entering and staying for short periods of time. Moreover, I have heard several residents in the last couple months complain of thefts from their balconies and even break ins due to security being so low. This is one of the main reasons I am moving as I no longer feel safe living here.

The location is great, the complex is a pleasing walk and aesthetically pleasing, and the other residents are nice. They spray pretty well for pests and the office and maintenance staff are pretty friendly. But the biggest weakness of the complex is the lack of communication. For example, several of the mailbox panels were busted, leading to our mail being directed to a post office on the other side of the medical center. We received one email about this and then heard absolutely nothing for 4 months. Then they sent an email saying they had tried a solution, it hadn't worked, and so they were going with a Plan B. We finally have mailbox service again after over 5 months. My mail was delayed with this arrangement, I missed important letters.

Yes, the apartments look great. Yes, the location is great. But compared to many other places I've been looking into in the same area, I feel more and more like Kimpton cares more about being competitive with the other complexes nearby by slapping on new coats of paint, some vinyl flooring, and new cabinets for new tenants rather than considering the current residents and their quality of life while living here. Read More

This apartment complex is undergoing renovations after being purchased by an investor that only buys “undervalued apartment complexes” - which just means they want to buy older apartments, do minor upgrades, then jack up the rent. The new management company shows blatant disregard for current residents. From frequent, day long water shut offs with no notice to contractors breaking personal belongings while painting to being forced to not park in our paid for reserved spots for periods of time;... there have been no shortages of headaches. Thus far, all renovations have been purely cosmetic. Once the exterior painting was complete, I witnessed the painters dumping leftover paint into the storm drain that leads directly to the bayou. Pipes frequently leak, leading to mildew and high utility bills. Appliances are constantly breaking and not being fixed properly. Apparently refilling the doggy bag stations is no longer within budget. Half of the residents aren’t even able to receive mail at our address due to the mailboxes being broken for months. All of these issues have been brought up to management, each time met with the same boilerplate response of how much we will love the complex once the renovations are done. However, we will be leaving the moment our lease is up
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Complex is dirty, amenities are old/broken, water gets shut off monthly without notice, mailbox is broken so you have to go to the post office, less free parking now, no security cameras or staff, front office does not follow up on issues/requests.