Ashton Oaks Apartments

I am very grateful to all office members, to Alina and Kody. I am very happy about clear communication, kind behavior and patience in helping me and my family. This is not exaggeration, this is true.

We moved in august of 2022. First off, don’t be fooled by the pictures. The majority of the apartments don’t look like that and haven’t been updated. Second, management changed while we were living there and the new people don’t seem to know what they’re doing at all. My mom’s car got towed after we were told it wouldn’t be. We ended up breaking the lease. There were dead bugs when we moved in, our sink had a leak, our toilet leaked, the dishwasher would fall over when we used it, we had a… broken drawer in the kitchen that they “fixed”, and much more. The only good thing was that maintenance responded quickly. Overall our experience was awful and I wouldn’t suggest this place to anyone. I only gave two stars because maintenance was quick to come and fix things. Read More

I drove over 900 miles to move here last year and I would do it again. Alyssa and Destiny in the leasing office have made my time here enjoyable, hassle free, and and overall an amazing experience. In my time here I’ve seen this complex completely redone and the renovations look immaculate. Each apartment has very a modern look and feel and appliances as well. They are both on top of maintenance request with almost all issues being fixed or resolved within 24 hours. These two make an amazing… team and I would proudly suggest Ashton Oaks to anyone looking for amazing quality apartments and a hassle free lease. Read More

I went in person to look for an apartment and Olympia showed me the property. We talked about available units, prices, and locations. Afterwards, I told her I wanted to apply for a specific unit. She walked me through the process on their website but during the online process, she says, “just pick any of the available apartments and I’ll change it on our end to the apartment you want” (because the website was acting finicky during the application process). So she literally does that part on the… computer for me and I finish with the rest of entering my info and paying $200. ($50 app fee and $150 admin fee). This was all on a Thursday and I’m told it should only take a couple hours to for a response. So Monday rolls around and I get a call from Olympia saying that the specific unit I wanted was no longer available and she can’t change it on her end BUT the apartment I applied for (but did NOT want) was and proceeds to give me the details on price and availability. I asked her to email me the info and I’ll get back to her as I was dealing with something else at the time. So we get in touch later that afternoon and I tell her I don’t want the apartment that was arbitrarily selected for the application and I’d like my money back (at least the $150) because I ONLY wanted a specific floor plan, price, location, and that was no longer available for my time frame. Even though I was told it was at the time of applying. She tells me there is nothing she can do but give me her regional managers email. So I’ve emailed the regional manager and received an auto reply that she’s on vacation and I’ll receive a response as time permits. I don’t like the way this situation is being handled so far and I highly recommend NOT doing business with this property. Read More