Cortland Columbia Pike

Property Manager at Cortland Columbia Pike responded to this review

Hi Natasha,

Thank you for taking the time to share your feedback. We sincerely apologize that your experience at our community has left you feeling frustrated and disappointed. Providing a positive living experience for our residents is our priority… , and we take concerns such as yours seriously.

We would like to address some of the claims raised in your review. Our leasing office is staffed during business hours and is not left unattended except in limited circumstances, such as when multiple scheduled tours require our team's attention elsewhere on the property. We strive to remain accessible and responsive to resident needs, and we regret if that was not your experience.

Regarding package concerns, package theft is not a widespread issue within our community, and packages do not regularly disappear. If a resident believes a package has been lost or stolen, we strongly encourage them to contact the leasing office so that we can review the situation. While we may review security footage as a courtesy whenever possible, any suspected theft should also be reported to the police, as law enforcement is the appropriate authority to investigate criminal activity. Additionally, if a package is not scanned into our package room system, it is generally because the package was not received by our team or entered into the package management system.
We also understand the frustration surrounding the garage doors. Since the change in management, we have been actively working to secure a vendor capable of providing a long-term solution rather than continued temporary repairs. We are pleased to share that a vendor has been selected, and the garage doors are scheduled for full replacement in the near future. This investment is intended to improve reliability and reduce recurring repair issues for residents.

While garage door malfunctions have certainly been inconvenient, incidents involving vehicle break-ins or theft are not solely connected to the condition of the garage doors. The Arlington Police Department is aware of criminal activity occurring throughout the surrounding area, and such incidents are unfortunately not limited to our community or garage. Nevertheless, we continue working to improve security measures and resident safety whenever possible.

We also want to assure residents that our team is committed to finding solutions when concerns arise. While we may not always be able to resolve every issue immediately, we are determined to address challenges, improve processes, and provide better service wherever possible.

Finally, we would genuinely welcome the opportunity to meet with you in person to discuss your concerns further. If you would like to visit the leasing office, we would be happy to sit down with you, review your experiences, and better understand the issues you've encountered. Honest feedback helps us grow, and we are always looking for ways to become a better management team for our residents.

Sincerely,
The Cortland Columbia Pike Team Read More

Property Manager at Cortland Columbia Pike responded to this review

Hello there,

Thank you for sharing your experience. We are truly sorry to hear that your time in our community did not meet your expectations. We understand how frustrating the water interruptions were.

While the water was shut off on three… separate days to replace a damaged pipe affecting multiple surrounding homes, we recognize the inconvenience this caused. Our team provided advance notice through emails, text messages, and elevator postings, and we are pleased to share that since the pipe replacement was completed, there have been no further leaks in that area.

At Cortland Columbia Pike, we know that service issues can arise in any community, but we believe what matters most is how we respond to them. Providing prompt resolutions, clear communication, and exceptional customer service is always our priority. We regret that, despite our efforts, your experience left you feeling dissatisfied. We also appreciate your feedback regarding community spaces, garage access, package security, and food deliveries.

While our team works hard to monitor and maintain these areas, we understand how these concerns can impact your living experience. Providing excellent service and maintaining a comfortable community for our residents is always our priority, and we regret that we fell short of your expectations.

We would appreciate the opportunity to speak with you directly and learn more about your concerns. Please feel free to contact our office or stop by at your convenience so we can work toward a resolution.

-Your Cortland Columbia Pike team Read More

Property Manager at Cortland Columbia Pike responded to this review

Hello there,

Thank you for your kind words and for taking the time to share your experience! We’re delighted to hear that you've enjoyed calling our community home and that our quiet atmosphere, cleanliness, convenient location, and covered parking… have contributed to a positive living experience. We're especially grateful for your recognition of our team’s responsiveness. Providing prompt and reliable service is a top priority for us, and we're glad we were able to quickly resolve the issue in your apartment and reinforce your confidence in our community. Thank you again for your support and for choosing to make your home with us. We truly appreciate having you as a resident and look forward to serving you for many years to come!

-Your Cortland Columbia Pike Team Read More

Property Manager at Cortland Columbia Pike responded to this review

Hi there,

Thank you for taking the time to share your feedback and rate your experience with our community. We appreciate hearing from our residents, as it helps us identify areas where we can improve. While we're glad to see positive scores in… resident relations and infrastructure, we're disappointed to learn that your experience with comfort, value, cleanliness, safety, and especially concierge service did not meet your expectations. Providing a welcoming and enjoyable living experience is important to us, and we take your feedback seriously. If you're willing to share more details about your experience, we'd appreciate the opportunity to learn more and address any concerns directly. Please feel free to reach out to our team at your convenience. We are always here to listen and help.

Thank you again for your feedback and for being a valued resident of our community.

-The Cortland Columbia Pike team Read More