The Vue at Pinnacle Park

I've lived here for about 3 years and it has been solid. It has all the things you need and some extras that are nice. Pet friendly, family friendly, parking garage, in-unit washer and dryer, high quality appliances, tall ceilings, pool, gym, big common room that you can either drop in or reserve, package room, elevator. Valet trash / recycling service that comes right to your apartment door is new and works well. Walls are thick. Community is safe and quiet. Common spaces are clean. Call box… allows you to buzz people in using your phone. Maintenance staff are responsive and effective, and they also do routine / preventive stuff in addition to whatever needs fixing. Location is convenient since it is right on the border of Fitchburg and Madison. Depending on which building you are in it's about an 8-10 minute walk to the nearest bus stop (Route B). Only cons are that there is not a mini dog park (most other complexes in the area have one) and the rent is a little steep, but I think it's worth it. Read More

I lived at The Vue for 2 years and I saw a massive decline in quality during that time. They let go of most of the maintenance staff and traded out the office staff, so it has been getting worse. Two years ago, I would have recommended this place to everyone; now, I would recommend avoiding it. I have listed my pros and cons:
Pros:
- Parking garage is nice and felt safe..
- They only increased my rent by $100 after the first year which I felt wasn't bad given the prices in the area.
- They have… been quick to respond to my maintenance requests.
- They have a low barrier to ending your lease early.
- There's a decent amount of storage in the apartment.
Cons:
- Cockroaches. I dealt with a significant cockroach infestation for months; I have been told the infestation was active as of August 2024.
- Very dirty communal spaces. Spoiled food waste and dirty diapers in entryways and stairwells. Most of the time you can't even enter the trash room because there is trash piled up and spilling everywhere. The hallway and entrance carpets are stained, smelly and disgusting.
- Snow removal and grass cutting is limited. The first year I lived in The Vue, the maintenance staff did an excellent job, but since they let go of staff the sidewalks are always icy in the winter and the grass is high and full of ticks in the spring.
- My A/C and heating broke twice a year at least. All they did was switch out blower motors repeatedly.
- Very heavy email communication. Sometimes multiple emails per day from management with all caps with bold, highlighting, and underlining. It's aggressive, they repeat the same rules by email over and over with no tangible changes, and they have obvious disdain for their tenants.
- Low professionalism. When I moved out, they wrote my forwarding address on a random piece of scrap paper and then never updated it in the system. 2 months after moving out, I still hadn't received my reimbursement check.
- Disrespectful entry into tenants' homes. In my final month living there, I woke up in my bed to see a male maintenance staff member standing in my kitchen saying he was "checking for a leak." No communication from management before or after this event to legitimize it. Another time, I made a confirmed appointment for regular maintenance and the staff disregarded my appointment and entered my apartment whenever they wanted while I wasn't there. Don't expect respect for your time or privacy.

Would not recommend! Read More

I have been living at the Vue for a while now and I couldn’t ask for a better place to call home.

The community is beautiful and the residents are amazing.

The property management staff is super helpful. One of the employees, Artan, made my move to the Madison that much easier and stress free with his services. He was able to recommend places to eat, places to see, and things to do.

I could not ask for a better place to call home.

Thank you “Vue” for going above and beyond keeping… your residents well taken care of and keeping the property beautiful. Read More

I've lived here 2 years and it's gone from a great place to live to absolutely terrible. I'm not sure if management has changed but they have become so rude with their interactions - whether it be via email, phone or in person. They won't hold any packages at their office anymore (cant do hellofresh), they constantly have apartment inspections (difficult for pet owners who have to cage their pets then while at work) and they won't let you store anything more than a single bike in your garage… space (what if a family has more than one bike??). There have been a string of break-ins, plus newer tenants are loud and disrespectful. The hallways are filthy and people trash the pool (at 1am might I add) and leave the workout facility dirty. Also, there is never enough parking. My suggestion is to look elsewhere! You can find something A LOT better for less. Read More