The Brentwood Apartments

It’s a very old building with a cheap plaster over it. That’s the sum total of the “renovations” because of this the building regularly requires maintenance but management always makes a point to be incredibly rude if you need something. The maintenance man as well is a brash and naive as they come.

The poor reviews on the management are so true. God forbid you ever need to request maintenance at The Brentwood in Phoenix. The maintenance man will come barging into your place and immediately looking for why you are the issue. Rather than being truly helpful in any sense until he’s absolutely forced to. With a flashlight and snide remarks along the way, something as simple as a water leak turns into “what did you do to cause this” the property manager as well will call you and ensure you know... that it’s not this crumbling property that’s to blame but you being a “bad tenant,” if you choose to live here it’s good to know NOT to reach out to management unless you want a problem with them. Read More

Management and maintenance make this place 1 star. The roof outside my apartment was literally falling down in pieces, they acknowledged and did nothing about it. Massive leak in the bedroom that dripped water onto the bed - not even acknowledged and never fixed. Maintenance workers had ZERO respect for personal property when fixing things - at one point used my personal bath towels to clean a spill that they caused. Left plaster dust all over my bathroom counter and literally IN my hair... brush. It made me so anxious to ever need maintenance to come into the apartment - and I did all the time because stuff is falling apart. It's just old and they never actually took the time to fix things so just do small shitty "fixes". Also kept way more of the security deposit than they should have - but I didn't fight it because I didn't want to deal with them for one more week. I recommend looking elsewhere. Read More

They will fine you $100 if your pet pees on a bush. Pot smokers in this complex.

I’ve waited some time before leaving a review. I only lived in the complex for one year and this is what I experienced. 1. The property manager promised that the shared laundry room was going to be remodeled, even showed me marble slabs that were going to be put in, and an entire year passed and nothing was done! 2. Maintenance: I had many issues that took over 30 days to be addressed. Let me also tell you that the new property manager is married to the maintenance guy. Anytime a complaint was... made about how long it was taking...do you think it was properly addressed? Nope. The property manager alone is very rude, actually hung up on me several times, completely unprofessional. 3. Pest control: I was told there would be monthly spraying done for pest (roaches, etc), and my apartment was sprayed maaaaaybe two times in the entire year. Let me also share that there was a RAT infestation , an actual rat nest right outside of our apartment where huge New York style rats would crawl out and find food. Disgusting. 4. When we finally decided to move out, we cleaned the apartment from top to bottom, baseboards, fans, the whole 9 yards. Let me just say then when we moved in, it was filthy. Baseboards had dust, the walls were filthy. We made sure the apartment was way better than how we found it. Not surprising at all, we didn’t get a single dollar back of our $500 deposit. Literally, the “damage” they found equaled $500 exactly. Let me just remind you that we had many issues with the property manager, which we complained many times and even ended up speaking to the owners of the property. It seemed very revengeful and intentional that we didn’t get any of our deposit back.

Honestly, I could write a book on the issues we had here. After reading all of these reviews I see the property owners don’t take any responsibility and simply say, “see for yourself how amazing it is.” How about acknowledging your mistakes, apologizing, etc. instead of telling possible new residents to just take your word.

I’d say even if the property did throw $600k down in renovations, it still doesn’t make up for the rude and unprofessional management. I’d continue to look at other properties in the area, there’s a lot! Keep looking. Read More