The Reserve on Cave Creek

I dropped by last week regarding an apartment and cannot thank both Mahogany and Alec enough. Mahogany took the time to answer my questions, showed me the complex and two models. Alec followed up the next day or two and answered more of my questions. Both were highly personable, professional and phenomenal. Looking forward to moving to The Reserve in a few months.

Lived here for 1 year and can't wait to leave soon. Management and Corporate did not solve serious issues for us and ghosted us. Our AC unit was malfunctioning and using way too much power. Our bill was 2x-4x more than similar units. They told us to pound sand and said it was our fault. They wouldn't service the AC unit for us or show us records that is was serivced

Let me just start off by saying I have moved around a lot. Every year pretty much since I started college, now three years out of college. I have lived in 5 different apartments in the state of Arizona. The reserve was the most expensive and the worst one of them all... When first applying, we loved the location and had friends that also lived here. Within the first month, we had a multiple leaks from our kitchen sink to our shower leaking... Fast forward to a couple month living here and no one… picked up the actual property. Trash and dog sh*t everywhere!!!! There maintenance people literally sit on their phones and smoke their vapes, but wont even pick up trash. They have trash cans throughout the complex that will over flow (to the point of trash literally everywhere outside around the trashcan) before it will even be touched. They dont even pick up the trash that has flown out of the trashcan. At about 7 months living here, the lady in the front office (they call her the crackhead) was taking photos of inside our apartment.... This is where I drew the line... Did not make me feel safe... She tried to charge us for having things on our own porch. We are now on 10 months out of our longest 12 month lease ever and are dealing with a pest problem. There is major ant hills right out side of our apartment, when I say major I mean the biggest I have ever seen with thousands of ants. We also have scorpions in our house, have found four live ones within the month, cant help think that the ants they feast on aren't helping. They do not have pest control spray around the apartment, instead you need to request every time someone to spray your apartment... Have had our placed sprayed twice in the month and the scorpions don't seem to budge. I read the bad reviews before moving in and wish I would have taken them seriously.... There is a reason they have so many open units!!!! Read More

This apartment complex is the worst I have lived in. The actual apartment is nice. But parking is a hassle. I was told multiple times I can park on the street when it is a gated community. The front office continually lies about things. There is no guest parking at all and they will tow your car. They also nickel and dime you for everything and refuse to help with anything. I would not recommend this complex at all. They are nice until you sign your lease and then they do not care at all.