San Tropez Apartment Homes

Endless issues since I moved in -- Absolutely no parking, AC barely works, slow internet, loud music until midnight at the bar next door, loud children playing in the dog park, gym always closed. Management talks a lot of talk but does nothing when you have issues. Avoid this place especially for how expensive it is.

I moved across the country to this apartment, so I was only able to see it online. The apartment has a great pool and is nice looking from outside. However, the day I moved in, my floors were disgusting; They were old, dirty, & broken. My shower head had mold on it, the blinds in my bedroom were broken, and my washer and/or dryer was broke. San Tropez did fix all of those things within a day or two, so I got over it. However, during my year long lease, the water was shut off way too many times… to count. It would be shut off up to 8a-5p multiple weeks in a row. This was extremely inconvenient. Not only that, but the sewage system backed up! One day, my bathtub and toilet were filled with the entire complexes bathroom remains. It was absolutely HORRID. They took about 8 hours to fix the problem! I was LIVID. The good news is you probably won’t ever get inside your apartment because the parking is asinine. Coming in after 5? Better find a new job or a new apartment because there will be no where to park. The management team literally sent out an email recommending we park at the shopping center next door (HA). Are you still not convinced that this place sucks? My last straw was when I found termites in my apartment. I immediately called the management team and I was immediately shocked because they were not shocked nor in a rush. After the 3rd phone call Sabrina told me, “they would try to have someone come by.” 4 hours later, I called San Tropez back. Sabrina and Ashley told me the earliest someone could come out would be 30 days later. When I expressed my shock, they proceeded to say “we’ve had termites before. It’s not as big of a deal as you think.” I. WAS. APPALLED. Not only have they had them before, but they didn’t tell ANYONE, and then asked why I cared so much??? The termites were leaving mud tunnels in my apartment and connecting to my wood. They had the audacity to tell me, “oh and don’t touch the mud tunnels until pest control comes in 30 days.” I knocked down the mud tunnels daily for 1 week and they’d grow back by the next morning and they didn’t want me to touch them for 30+ days??? Only after telling them my attorney was involved did they push the pest control up to 8 days out, which still is too long but better than 30. I still have 1 more month in this apartment so I’m sure more will happen. I can’t wait! Read More

IF YOU WANT RELIABLE AIR CONDITIONING DONT LIVE HERE

I have lived at San Tropez for several years. The big issue is air conditioning. We live in Arizona so that’s obviously important. **Since I moved here our air conditioning has broken 16 times!**That means our air conditioning is not working once every several of weeks! Through out all this, the customer service, empathy, and attention to detail have been very poor. I could go on for days with examples but bottom line is we had to beg to get… reasonable compensation (which we didn’t get towards the beginning), a new air unit (which we eventually got but is STILL breaking) and to get out of our lease a few months early without penalty and they are so cold hearted that they won’t even let us do that. It would be one thing if we had just renewed our lease but we are talking about a few months! ***Another thing I need to mention is this is not just our apartment. Maintenance says over and over again how busy they are with broken ac units all the time.***
So if you can live without air conditioning in the summer -sure this place is great! Their mission statement means nothing and they do not care for their tenants. Stay away from San Tropez and any other NALS apartment homes as I wouldn’t wish this experience on my worst enemy.
Only positives are the pool and grounds are nice and rent is fair. Read More

The apartments themselves are older but the community as a whole has so much to offer! Definitely recommend to family and friends.