NOVEL South Capitol

It breaks my heart to give a one star review. Let me preface by saying I have lived at novel for 5 years and have had an incredible experience. The following staff have made Novel my home and have gone above and beyond in their treatment of residents: Becca, Keith, Natalie, Steph, Angie, Fatou and Walle.

Unfortunately last week in the Novel Dog Park, a black rat bait box was somehow open on the rocks section in the park, with rat poison spilled on the turf and rocks. My dog ate some and was... rushed to the ER and had his stomach pumped, was given charcoal, and is on 30 days of Vitamin K to prevent internal bleeding. I emailed Lexi the GM and requested reimbursement for the vet bill and assurance that the dog park be closed and cleaned, and she promptly denied the request, saying my dog should not have been on the rocks section and it was not Novel’s fault an open rat bait box with poison was everywhere. This all despite no signage, fencing, or warning about dogs not being allowed on the rocks, or that poison was present in the 3+ rat bait boxes in the dog park. The park was also never closed and was hosed down to clean.

Despite several emails back to her initial denial, she has never responded. She is never physically in the office, and had the assistant manager respond to my various attempts to reach her instead of directly responding to me. My dog could have died, and all the wonderful staff mentioned above have personally found me and asked for an update on Leo, and apologized for this horrible situation.

I have never left a negative review before, but felt it was my due diligence to post about the negligence of this scenario. Read More

Love it here! The units are so beautiful and the management is great. I've been here for almost three years and I have loved it the entire time. My only suggestion for improvement is having more long term solutions for maintenance fixes within the units

Great experience here at Novel. Maintenance is always quick and ready to fix anything. The leasing staff are super friendly and helpful. And of course the best concierges and desk staff in all of DC! The amenities are second to none and the location is great.

We love living at Novel. Staff are great, buildings are well kept and always clean. We've had maintenance come by for a few small things and they're always pleasant and able to resolve any issues

The building is really nice, and well maintained. Maintenance is quick to solve issues, I only really have 2 cons: Not having any utilities included in rent and expensive parking. Other apartments have flat fees for several utilities, this apartment charges individually for just about everything. Parking is also sparse and incredibly expensive.