3/5/25
Frustrating Move-Out Process & Arbitrary Charges – Be Cautious
I completed my full lease term at MAA Riverside, paid rent through April 30, 2025, vacated the apartment by April 26, and returned the keys the morning of May 1. Despite this, I was charged $293.71 for three days of rent in May—after my lease had ended and without any valid explanation grounded in the lease.
When I disputed the charge, MAA changed their reasoning multiple times: first calling it prorated rent based on my vacate date, then a “late notice fee,” and later citing a clause meant for... early lease termination—which didn’t apply to my situation. I was never informed that listing a vacate date past my lease end would create new rent charges, and there is no clause in the lease that justifies this.
This experience has been disappointing and unnecessarily stressful. I’m sharing this in the hopes that it prompts a fair resolution and to caution future renters: thoroughly document your move-out process, and don’t assume clarity or consistency from management when your lease ends.
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Administrador de la propiedad en MAA Riverside respondió a esta revisión
Hi, we are disappointed to hear that you did not have a more positive experience with us at MAA Riverside. If you'd be willing to provide more feedback, please reach out to us at ResidentCare@maac.com so we can assist you further. We take your time... seriously, please allow us 48 business hours to respond. Thank you.