The Kace Apartments

I would like to start this review by saying, it is not the building or location, that is the downfall of The Kace. It is the management and staff.

I traveled to the office with questions regarding a late fee/balance I was informed of. I met with the unpleasant, impatient, and ill mannered manager of two years, Ana. Our conversation started off with immediate attitude, due to her assumption that I was another resident inquiring about the water issues going on. She did not introduce herself, she... did not ask for my name or apartment number, and lastly, she surely did not carry herself as someone who deserves the title of manager. After my confusion, THEN came the question,
"How can I help you?". By that time, the interaction and first impression was already distasteful. Our conversation was short and unsettling.

Within the 8 months of living here, multiple online portals to pay rent have been offered to us residents. The portals often charge fees and are simply just flawed. Another option residents have is to use account routing numbers. Although this option is free, it take 3-5 business days to process. Which can cause late fees as well. There are "policies" regarding money orders, management has been trying to set in place. Which has, and will remain unsuccessful. It is in my opinion, that management should devote more time and effort into processing money orders, answering phone calls/emails, and most efficiently managing The Kace, instead of making content for TikTok and other social medias. Finally, I did not appreciate the expressed annoyance, or questioning as to why money orders are a preference to me. It is 2025. People have different sources of income, inconvenient pay days, multiple bank accounts, busy lives, ect. Us residents will pay rent how we please, and within the time dates that were communicated to us upon moving in. And if said times and dates have changed, that needs to be sent in a "blast" email ASAP! Lee mas

Issues since I moved, they lied on application process, didn’t pay a credit for a special they had, they don’t spray or anything for pest, maintenance does not fix anything, office staff is really rude and never answer phones or emails. Very inconsiderate management, won’t accept rental assistance even though they tell you to get assistance. Apartments are falling apart! Totally overpriced!!! Run!!

They are rude not very helpful or considerate. They don’t communicate, barely fix anything. Do not move there not a good apt community not friendly at all, it’s all fake vibes!!!!!!

I’ve been here for going on 3 years and it has been in terrible shape since S2residential took over this property. I’ve had a gnat infestation consistently for a few months now. My apartment smells like sewage and management is terrible with returning calls and following up on said promises. Don’t fall for the “free” one month, the referral gift card, they are LIARS. Run!

I had to legally end my lease here after just 4 months of living here. I had issues with management even before I moved in, which should have been my first red flag. Between cracks in the foundation not being disclosed prior to me moving in, excessive bugs in and around my apartment (AFTER being charged for “pest control” that they never had), trash being everywhere on the property and management not responding to emails, phone calls or text messages, I had enough of this complex. I have never... in my life dealt with more unprofessional people in my life in the management office. I have a FULL list of issues in my notes list on my phone I could talk about, but I think the main thing would be them overcharging me for rent for 3 months and claiming to fix the crack in the window when water poured into my apartment THREE separate times when they did not absolutely tops it for me. If I could give this place a 0 star rating, I would. Lee mas