Westley on the Beltline

The bldg is falling apart/nothing works as it should. Logged 20+ maintenance requests since living here for less than 3 months & have fought the office for basic action on several matters the entire time. Missing fixtures, windows did not work, & the A/C did not work. We were stuck in a hot apt for days w/ no windows or A/C. Washing machine did not work. It took til end of May to get replaced. The water heater broke in April & flooded our living room, soaked through the walls on to the patio &… started wetting the carpet in bedrooms and damaged the floor in the laundry. Ended up draining the tank, left us without water for 3 days when we were told it would be 1. No apologies, no compensation of even offering water for us to flush our toilets. The old tank & the old washing machine are still outside our apt. Issues w/ the valet trash (supposed to be taken daily & trash will sit for days) & when questioned, it turned into a whole fiasco where an agent accused us of leaving trash on a different floor than our own & threatened to fine us if we did not do someone's job. Claimed it was labeled as our apt's & we went up to move it to avoid a fine even though we knew it wasn't our trash. When confronted with video she quickly backtracked, threw the blame on someone else, & told us not to worry about it. Still no apology. The most recent issue has made our apt uninhabitable. There is some type of leak above us. The leasing office/maintenance was made aware immediately & we were told that it was fixed & water needed to drain through our apartment for 20 mins. It's currently been 7 days, 26 gals of dirty water later & we're still dealing with it. It's spread from the utility room, to the entryway, to the living room, the windows, & is working its way toward the bedrooms. There's now water damage/mold/cracking/swelling. Yesterday something burst & a disgusting mix of solids & dirty water entered the apt. We keep being told by leasing agents that this is not their problem, they cannot help us, they are not responsible, it's not an emergency & we are not a priority. They say that there are other more emergencies that need their attention. No solution was given, no sympathy/care expressed. In fact, we have been repeatedly given attitude as if we are bothering them by asking them to do their job so that we can live without safety hazards. Read More

I currently live here and If zero stars was an option I would definitely rate this place a zero stars. Let me start out with the leasing office. The leasing office will probably never answer your calls or maintenue requests. They don’t care about their residents and they won’t respond to you if you ask questions.They don’t respond to maintenance requests. I have had a rat in my apartment for three weeks now I submitted a maintenance request three weeks ago and nobody has responded to it. I… called the leasing office and they told me to submit a request online and nobody has responded to it. two weeks ago they sent me a survey to complete about my maintenance request and I asked that somebody please respond and still nobody has responded. My water bill has been over $900 for the past three months and I have asked for a breakdown of my water bill and they have still failed to send it to me I have never received a breakdown of my water bill and they told me I should receive it by mail I asked where they were and they have not responded that was two weeks ago. Save your money and go live somewhere else. this place is not worth the hassle of dealing with the horrible management and maintenue services. the apartments are dirty and none of my doors are sealed. even the ones leading to the outside hallway. Please take my advice and DO NOT LIVE HERE Read More

Tiffany, Assistant Manager, took two weeks to reply. I sent my endless emails, voicemails, and stopped by during the hours they have currently listed. No customer service here.

Very busy, fast pace, and warm setting office.
The staff were pleasant, helpful and I can't stress busy enough.
We were taken care of by Jackie who has the funniest, and bubbly personality that made us feel welcomed and at home.
Even though we weren't approved but was given positive instructions on how to correct the issue on our credit but when we get it straight we will be back to reapply for that 2 bedroom 2 bath.
Thank you all for the helpful advise and not being inconsiderate of our… situation. Read More