Chevy Chase Lake

I arrived for my scheduled tour and waited more than 20 minutes without any acknowledgment from the leasing staff. The only person who showed professionalism was the security guard, who went out of his way to notify the office that I had arrived. When a leasing agent finally came in, he informed her that my appointment was waiting. She walked right past me without a greeting, apology, or any sign that she recognized I was there.

I drove 2.5 hours to view this property and was fully prepared to... lease today. Being ignored told me everything I needed to know about how potential and future residents might be treated. Customer service is not optional. It is a basic expectation in any workplace. Whether someone feels comfortable in their job or not, professionalism requires acknowledging people, respecting their time, and showing that you care about the experience you provide.

A simple hello or a quick acknowledgment would have made a huge difference. Instead, the lack of courtesy made it clear that my time and interest were not valued. This was a very disappointing experience. Read More

This review is strictly about the 10 star service provided by the weekday concierge staff - Gabby (mornings) and Madonna (evenings).

Firstly, signing the praises of Gabby (Multi-Site Director of Resident Services). There is no other way to say it besides the resident experience would fall to pieces if she was not here!!! Gabby knows everyone personally. She checks on us like one of the family and is intuitive enough to sense when one needs assistance without asking. She is always pleasant,... professional, and will do all she can to resolve your issue.

Gabby does an off the charts job with resident events every single month. Food. Beverages. Decor. Entertainment. Creativity. Staffing. Vendors. You name it. She’s thought out it, outdone herself on it, and excels. There has never been one event in my time here that was executed with anything less than excellence. She is the person I go to first if there is an issue or a question because I know Gabby will know how to (or who can) fix it. She really is a backbone in the building.

Madonna is attentive, thorough, and kind. She is always super duper on top of everything. This includes being available to quickly and completely resolve tenant complaints. She always answers the telephone and responds to emails. She stays on top of our mountain of packages and locker system between the two buildings like the watchful eye of a hawk.

I know I can trust Gabby or Madonna with all my needs. They embody what concierge service is supposed to look and feel like. Many thanks for keeping the community running like a family! Read More

I've lived in the Barrett around three years now and when I come home from work, I still feel like I'm walking into a five star hotel! I love the sheer beauty of the place. I love the amenities, the musicals in the courtyard, the events inside the building and on the rooftop of the Claude. Let me not leave out the get-togethers and camaraderie among my neighbors. But The Best Part is the staff!! Gabrielle Leach is my Champion! From day one she made me feel like I matter. Anytime I need help... with anything, she drops everything to meet my needs. And the rest of the staff is the nicest bunch you ever want to meet. Do you know what changed since three years back... nothing! So since I matter to them, they matter to me! Read More

Gabby, Leah, and Madonna are phenomenal. Wonderful property .

The team is so good! Best part of the community. They listen and act quickly