Truman Park

I currently live here and fortunately I have not experienced what others have experienced in this review section. Utonga, the assistant manager is the absolute BEST and so is the maintenance supervisor, Valentin. I have had 2 leaks in my unit and both times, they were very accommodating and helpful. After both incidents, Utonga and Valentin followed up, to make sure everything was fine in my unit. I love their professionalism and compassion .

This has been the worst leasing experience I’ve ever had. From day one, the unit was unprepared—bugs, broken fixtures, no cold water, an unfinished garage full of spiders, wrong mailbox keys, and a loud ticking noise from faulty plumbing that still hasn’t been fixed.

Despite promises of daily cleaning, pest control, and secure gates, none were true. Trash piled up, gates stayed open, security was nonexistent, and neighbors were constantly loud. I submitted proof to management, but responses... were slow or dismissive.

Some repairs were made, but most issues dragged on. Maintenance visits were frequent, often leaving messes behind. After filing multiple complaints, staff became defensive. The manager dismissed my noise concerns as “normal,” then admitted it was loud when she visited, yet still refused to transfer me.

Mailbox delays caused me to miss DMV deadlines, and my car was towed despite having a parking sticker. It took five visits to get a gate fob. A staff member even made a false comment about me being aggressive.

I faced rent overcharges, a late fee during an ongoing dispute, and was served an eviction notice without support. Calls now go unanswered, and emails are ignored. I’ve been gaslit, mistreated, and made to feel like the problem.

Avoid this place. Nothing they promised is true.
Read More

In short: Water pipes bursting, zero response from management, property damaged by contractors with no concern or regard from management. Countless calls and emails, zero response from management. This has been a NIGHTMARE. If you like open walls and ceilings in the dead of winter, MOVE HERE (see photos). If you like being ignored and bleeding money in damage-related expenses that management will not reimburse you for, move here. Otherwise, SKIP THE TROUBLE.

I would not recommend this complex to anyone. When you first get the apartment you love all the glitz and glam, and then turn around a few days later needing something fix, and then it’s something else. You can tell maintenance all you want but they take their time. You can tell the property manager and she would act like she will do something about I and you still don’t see maintenance for a few weeks. I’ve been here for a year now and still waiting for things to get fixed that was brought to... their attention months ago. Not only that there’s to many break ins in apartments and cars, I know they had security or police on the grounds but that no longer exists, which they obviously needs to bring back, because it’s break ins happening literally every day. You should feel somewhat safe in your own home, and not have to be on egg shells, wondering if your house is next to be broken into, or coming out side to see your windows busted or your car sitting on bricks or rocks. Read More

I lived at Truman Park for a year and I was very happy to leave. First, maintenance seemed to come into the apartments every other week for "maintenance." During one of these visits, they cleared out previous tenants items from the water heater room and put them in the middle of our apartment, making it our duty to get rid of them. Second, we constantly received mail from previous tenants which filled up the entire mailbox. At one point, we requested the water heater be fixed because one of... the showers would not get hot. The one shower was fixed, but the other started having the same issue. The complex and its elevators constantly reek of marijuana and there is also vomit in those areas. If a package is left outside your apartment door, it is very likely it will be stolen. The leasing office individuals seem to be unsure of what they are doing and will constantly tell you different information. Also, make sure you make copies and document every encounter, because they will conveniently not receive items or they will go missing. I emailed multiple times concerning a final bill, and never received an answer. People are always speeding through the parking garage. I was almost hit multiple times. The walls between the apartments are paper thin. The breezeways are always dirty. They will charge you fees for trash without alerting you. They will attempt to continue to charge you for water months after you move out. Also, the gate is usually broken, and even if it is working, unauthorized individuals will just follow your car into the complex. Based on the location, the constant gunshots, the surrounding area, the price, and the individuals who work there, I would not recommend this property. Read More